Information We Collect
clivanoariva collects various types of information to provide our competitive analysis services effectively. We're transparent about what we gather and why we need it.
Personal Information Categories
The following personal information may be collected during your interaction with our services:
- Contact details including name, email address, phone number, and business address
- Company information such as business name, industry sector, and organizational size
- Financial analysis preferences and competitive intelligence requirements
- Website usage data including pages visited, time spent, and interaction patterns
- Technical information such as IP address, browser type, and device specifications
- Communication records including emails, phone calls, and consultation notes
We collect this information through various channels including our website forms, direct communications, consultation sessions, and automated tracking technologies. All collection methods comply with Australian Privacy Principles under the Privacy Act 1988.
How We Use Your Data
Your information serves specific purposes related to delivering our competitive analysis services. We don't use your data for unrelated activities or share it unnecessarily with third parties.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and analysis | Contact info, business details, preferences | Contract performance |
| Communication and support | Contact details, communication history | Legitimate business interest |
| Website improvement | Usage data, technical information | Legitimate business interest |
| Legal compliance | All relevant personal information | Legal obligation |
We process your personal information only when we have a lawful basis to do so. This includes fulfilling our contractual obligations to you, pursuing legitimate business interests, and complying with legal requirements under Australian law.
Data Sharing and Third Parties
clivanoariva maintains strict control over your personal information. We share data only when necessary for service delivery or when legally required to do so.
When We Share Information
Your personal information may be disclosed to third parties in these specific circumstances:
- Trusted service providers who assist with data analysis, cloud hosting, or communication tools
- Professional advisors including lawyers, accountants, and business consultants bound by confidentiality
- Government agencies when required by Australian law or court orders
- Business partners for joint analysis projects, only with your explicit consent
All third-party service providers are carefully vetted and required to maintain the same privacy standards we uphold. We never sell your personal information to marketing companies or data brokers.
International data transfers occur only when necessary for service delivery, such as using cloud services with servers outside Australia. In these cases, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to honoring these rights and making the process straightforward.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information we have on file. We'll make changes promptly upon verification.
Data Deletion
Request deletion of your personal information when it's no longer needed for the original purpose or legal requirements.
Restrict Processing
Limit how we use your personal information in certain circumstances, such as during dispute resolution.
Data Portability
Receive your personal information in a structured, commonly used format for transfer to another service provider.
Withdraw Consent
Revoke any consent you've previously given for data processing activities, where consent was the legal basis.
How to Exercise Your Rights
To exercise any of these rights, contact us at contact@clivanoariva.com or call +61419937499. We'll respond within 30 days and may need to verify your identity before processing requests. There's no charge for most requests, unless they're excessive or repetitive.
Security Measures and Data Protection
Protecting your personal information is fundamental to our operations. We've implemented comprehensive security measures to safeguard your data against unauthorized access, disclosure, or misuse.
- End-to-end encryption for all data transmissions and storage systems
- Multi-factor authentication for all staff accessing personal information
- Regular security audits and vulnerability assessments by independent experts
- Secure cloud hosting with Australian-based data centers where possible
- Staff training programs on privacy protection and data handling procedures
- Incident response procedures for potential data breaches or security issues
In the unlikely event of a data breach that could result in serious harm, we'll notify affected individuals and the Office of the Australian Information Commissioner within 72 hours, as required by the Notifiable Data Breaches scheme.
Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, meet our legal obligations, and resolve any disputes.
| Information Type | Retention Period | Reason |
|---|---|---|
| Client consultation records | 7 years after service completion | Australian business record requirements |
| Website usage data | 2 years from collection | Analytics and improvement purposes |
| Marketing communications | Until consent withdrawn | Ongoing communication preferences |
| Financial transaction records | 7 years from transaction | Tax and accounting obligations |
When retention periods expire, we securely delete or anonymize personal information using industry-standard methods. Some information may be retained longer if required by law or for legitimate business purposes such as defending legal claims.